FAQs

No! As the employer of record, At Home Caregivers withholds and remits all applicable federal, state, and local taxes.

Yes! We maintain a $3 million liability insurance policy. In addition, we have a $1 Million non-owned auto insurance policy.

Yes – all Caregivers are bonded and insured.

Yes! As the Employer of Record, we pay for Worker's Compensation Insurance. We have an excellent history and rating.

Yes! We do regular in-home quality assessments. Moreover, our staff provides daily Care Notes for each shift for each client served. A supervisor will respond to calls 24/7/365.

Our process enables us to know our client's needs and wants in order to provide a Caregiver to fulfill them. We employ a three-step conflict resolution policy that will replace a Caregiver in one shift or less if need be.

We will provide a replacement Caregiver whenever necessary. We have NEVER left a client in need unattended, ever.

We have an extensive, proprietary employment application. In addition, we perform the following checks on every Caregiver:

• Social security verification — I-9 check
• Federal criminal nationwide check
• Statewide criminal check
• Local county criminal check
• Nationwide sexual predator check
• CA DMV check — if they have more than 2 tickets in 3 years, we do not hire them because our insurance won't cover them
• Reference checks
• All Caregivers are certified on the California Home Care Aide Registry

Yes. While we do not usually take the “assignment of benefits”, At Home Caregivers services are reimbursed by long-term care insurance agencies including Genworth, John Hancock, Calpers, Met-Life, Thirivent, Banker's Life, Penn Treaty, CNA, and Conseco. As an additional free service to our clients, we submit (usually via fax), our weekly invoices and our Care Notes to BOTH the client and the insurer.

We serve all of Marin and Sonoma counties, including San Rafael, Novato, Santa Rosa, Petaluma, and the city of Sonoma.