At Home Caregivers is a full-service Home Care Agency and as such is the employer of record. We do not provide service using independent contractor caregivers.
No! As the employer of record, At Home Caregivers withholds and remits all applicable federal, state, and local taxes.
Yes! We maintain a $3 million liability insurance policy. In addition, we have a $1 Million non-owned auto insurance policy.
Yes – all Caregivers are bonded and insured.
Do you carry Worker’s Compensation insurance to protect clients from being sued if an employee is hurt on the job?
Yes! As the Employer of Record, we pay for Worker’s Compensation Insurance. We have an excellent history and rating.
Yes! We do regular in-home quality assessments. Moreover, our staff provides daily Care Notes for each shift for each client served. A supervisor will respond to calls 24/7/365.
What will happen if my loved one(s) don’t get along with this Caregiver? How easily can she/he be replaced?
Our process enables us to know our client’s needs and wants in order to provide a Caregiver to fulfill them. We employ a three-step conflict resolution policy that will replace a Caregiver in one shift or less if need be.
Who will take care of my loved one(s) if the Caregiver is unable to work due to an emergency or illness?
We will provide a replacement Caregiver whenever necessary. We have NEVER left a client in need unattended, ever.
We have an extensive, proprietary employment application. In addition, we perform the following checks on every Caregiver:
- Social security verification- I-9 check
- Federal criminal nationwide check
- Statewide criminal check
- Local county criminal check
- Nationwide sexual predator check
- CA DMV check – if they have more than 2 tickets in 3 years, we do not hire them because our insurance won’t cover them
- Reference checks
- In addition, all Caregivers are certified on the California Home Care Aide Registry
Yes. While we do not usually take the “assignment of benefits”, At Home Caregivers services are reimbursed by long-term care insurance agencies including Genworth, John Hancock, Calpers, Met-Life, Thirivent, Banker’s Life, Penn Treaty, CNA, and Conseco. As an additional free service to our clients, we submit (usually via fax), our weekly invoices and our Care Notes to BOTH the client and the insurer.
We serve all of Marin and Sonoma counties, including San Rafael, Novato, Santa Rosa, Petaluma, and the city of Sonoma.