Last Updated: May 20, 2025

This Privacy Policy (“Policy”) describes how At Home Caregivers (“we,” “our,” or “us”) collects, uses, and discloses information obtained from visitors to our website at https://www.athomecaregivers.com (the “Site”).

By using this Site, you acknowledge that you have read, understand, and agree to the terms of this Policy. If you do not agree, please do not use the Site.

Table of Contents

What Information Do We Collect?

Personal Information You Provide

We collect personal information you voluntarily provide, including but not limited to: name, email address, phone number, mailing address, health-related information, SMS correspondence, payment info, and optional demographic data.

Automatically Collected Information

We collect data like IP address, device ID, browser type, pages visited, time on site, and referrer. This may be associated with your identity where applicable.

Cookies and Tracking Technologies

We use cookies, web beacons, device identifiers, and analytics tools (Google Analytics, LocaliQ) to monitor behavior, improve UX, and deliver ads.

How Do We Use Your Information?

We use information to respond to inquiries, provide services, process payments, communicate with users via email/SMS, deliver marketing (with opt-out), and analyze user behavior to improve the Site.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Do We Share Your Information?

We share data with trusted vendors (e.g., for payments, advertising, CRM, analytics). These parties are contractually bound to use data solely for providing services to us. We do not sell personal information.

We may disclose data to comply with law, protect our rights, or as part of a business transfer.

How Long Do We Retain Your Information?

We retain personal data for up to two (2) years or as long as necessary to fulfill service, legal, or operational obligations.

Your Privacy Rights (California Residents)

Under CCPA/CPRA, California residents may:

  • Access collected personal data
  • Request correction or deletion
  • Opt out of sharing for advertising (we do not sell data)
  • Limit use of sensitive data
  • Exercise rights without discrimination

To exercise rights, email privacy@athomecaregivers.com or call (415) 898-4663. We respond within 30 days.

How to Opt Out of Targeted Advertising

You can opt out of behavioral ads and tracking via:

Protected Health Information (HIPAA and CMIA)

We may collect PHI in the course of assessing or delivering care services. While we are not a HIPAA-covered entity, we follow best practices under HIPAA and California’s CMIA, including data encryption, access controls, and storage on HIPAA-compliant servers.

We do not share PHI without consent unless legally required.

Does This Policy Apply to Other Websites?

Our Site may link to other websites. This policy does not apply to them. We are not responsible for their privacy practices. Always read third-party policies before sharing personal info.

Children Under 16

Our Site is not intended for children under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

How We Protect Your Information

We use HTTPS encryption, firewalls, password controls, and secure storage to protect your information. No system is 100% secure. Please protect your credentials and notify us of unauthorized access.

Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential damages related to use of your personal data. Our liability is limited to the greater of $100 or the amount paid for related services.

Contact Information

If you have questions or wish to exercise your rights, contact us:

At Home Caregivers
750 Grant Ave, Suite 100
Novato, CA 94945
Phone: (415) 898-4663
Email: webmaster@athomecaregivers.com

This policy may be updated periodically. Continued use of the Site means you accept any changes.